HP OfficeJet Pro No Longer Scans with Sierra

Me too. Same problem. I even installed the HP Printer update from Apple. Still won't work.
I open HP Utilities and I select Scan to Computer and I click on "enable scan to computer". I get a "communication error" message, even though it communicates just fine when I want to print. I can even use the HP Scan app to scan documents. But I can no longer load a page into the doc feeder and scan to my computer.
And yes, I've shut down and restarted both my computer and the printer/scanner. That didn't help.

I have an HP Pro 8600. I sure wish I hadn't upgraded to Sierra.

oldmufflerman wrote:

Hello!

Please could you give the procedure to download the repair for the 8600 hp printer repair

with Sierra. I can't find it in the App Store? How do I bring it up.

Thank you in advance for your speedy reply to my request.

Gerry.

https://itunes.apple.com/us/app/hp-easy-scan/id967004861?mt=12

Hello!

Please could you give the procedure to download the repair for the 8600 hp printer repair

with Sierra. I can't find it in the App Store? How do I bring it up.

Thank you in advance for your speedy reply to my request.

Gerry.

oldmufflerman wrote:

Hello!

Please could you give the procedure to download the repair for the 8600 hp printer repair

with Sierra. I can't find it in the App Store? How do I bring it up.

Thank you in advance for your speedy reply to my request.

Gerry.

If your printer is connected to your Computer/Network and visible, from the >App Store> run the Updates.

If that doesn't do it. go t0 HP website and download from there.

I had the same question, only with a different printer/scanner. Mine is a Canon MG5420, and there is no driver that is compatible with Sierra. I could still print FROM the computer, but I couldn't scan TO the computer. After reading one of the answers to your question, I went into System Preferences and selected Printers and Scanners. That opened a window that gave me a list of printers and scanners connected to my iMac. I selected the scanner, and then clicked on Open Scanner, which opened another window that said "Scanner is warming up"! It connected to the scanner and scanned the picture I had in it! While I have always used the buttons on the scanner to scan to the computer, this is a pretty simple work-around! At first, I thought I was going to have to go through all these steps each time I wanted to scan, but then I right-clicked on the scanner, then options, then selected Keep in Dock. Now, to scan something, I just click on the scanner icon in the dock and it opens and scans! I'm so relieved - thought I was going to have to replace my printer/scanner AGAIN! I already had to replace a perfectly good printer/scanner when I bought my iMac, because there was no driver for it. Hope this helps someone else who has this problem!

the responsibility of providing working drivers for an OS update is with the developer of that device, not apple. check the developer page for your make/model device and see if they offer drivers, if not contact the developers. Apple sometimes will provide printer drivers but if a device is a legacy printer the developer may choose to retire it from use.

Try Vuescan. It's not free but has a demo so you can check it out first. This has been around for years and is well supported.

VueScan Scanner Software for Windows, Mac OS X and Linux

http://www.hamrick.com/

I have a HP 8620 and had to set up the scan to computer again.

Following the instr. from the front panel of the printer/scanner:

Open HP Utility>Scan settings>select Scan to computer

MacBook Pro (15-inch Mid 2012), macOS (10.12), i7 480GB SSD 16GB RAM iPhone5 iOS10.0.1, Parallels10.0.2, HP OfficeJet Pro 8620

http://support.hp.com/us-en/document/c04473034#Apple_ASU

-->see especially: For more information on scanning, go to Scanning from a Mac Computer.